Publications
Users Perception of the Mobile Usability of a Global Bicycle Sharing Platform
Nov 15, 2019Journal International Journal of Interactive Mobile Technologies (iJIM)
DOI 10.3991/ijim.v13i11.11298
Issue 11
Volume 13
oBike is a Global Bicycle Sharing Platform that offers commuters an accessible, convenient and eco-friendly alternative mode of transport. It is the first homegrown smart stationless bike-sharing platform available 24/7. It was launched in Singapore in February 2017 and has expanded to 24 countries including Malaysia. Its latest smart Bluetooth technology improves the location accuracy of its bicycles, enabling users to identify the nearest oBike. Users scan the QR code via the oBike application and cycle their way to better fitness. In addition, via oBike application the user can be guided to simply park the oBike at any designated public bike-parking areas.UUM students (15 in number) conducted an onsite usability test using smart phones and the latest version of oBike App. The usability test procedure include: i) introduce the group members and their background. 2) explain the system and what it is used for; ii) give the users the smart phones to execute a list of tasks with emphasis that they are testing the application and not the users; iii) give the user apost-task questionnaire to complete. 5) Collect the questionnaire from users. The test session captured each participant’s navigational choices, task completion rates, comments, overall satisfaction ratings, questions and feedback.
Usability Evaluation Model for oBike Mobile Application: Novice vs Expert Users
Jun 19, 2019Journal International Journal of Innovative Technology and Exploring Engineering (IJIT
Publisher Blue Eyes Intelligence Engineering& Sciences Publication
Issue 8S
Volume 8
There are many Bicycle Sharing System usability models. Most of them are not tested to evaluate their accuracy, user-friendliness, and applicability in the real world. This study aims to evaluate oBike mobile application by usability techniques for cost and time effectiveness rather Heuristic testing technique. The oBike application is used in 24 countries globally including Malaysia to assist commuters seeking transport services. For usability testing of oBike application, 15 student participants were randomly approached from Universiti Utara Malaysia, UUM. The response gathered was conducted after task completion on 21 metrics questionnaires to measure oBike application for effectiveness, performance, efficiency, errors, learnability, and accuracy. The usability evaluation of oBike application was based on the participant feedback, task completion rates, satisfaction ratings, ease or difficulty ratings to complete the task, time spent on task, and recommendations for improvement. The results of the usability evaluation process of oBike mobile application observed some usability issues. The application is easy to use for experts and difficult for novice users. Thus, participant feedback suggested further improvement to satisfy user needs. This study provides vital incite recommendations that ensureoBike mobile application to continue as user-centered and usability enhancement.